This is the video I showed at TBSE 2013 this year, demonstrating how things can go awry at the front desk when training is lacking and attitude isn’t.

This is the video I showed at TBSE 2013 this year, demonstrating how things can go awry at the front desk when training is lacking and attitude isn’t.
Great video Fred!!! We laugh, but do you know that some of this stuff happens! It’s why I have job security! Call me, the Front Desk Lady, to find out how I can help change how you front office helps you “Take Care of Business!” http://www.tcbdentalconsulting.com
Oh Fred, you are so funny! I think you should probably keep your day job though, receptionist doesn’t suit you. 😉 This stuff does happen. I am a firm believer in the notion that it’s not what we say it’s how we say it. Great video!
LOL! I really did laugh out loud. Great video!
Thanks, Sandy–you know how close to the truth I came!
Was that shirt from skymall? The one where you don’t know the pattern they will send you?
Good one, Lincoln! No, the brand is Desigual.
I see. I’ve always wanted one of those skymall shirts but have been too afraid to pull the trigger! Not knowing the pattern they send, that’s pretty wild and wanted to congratulate you on your courage 🙂
I thought I saw you on Bourbon street on Halloween during the ADA in that shirt. LOL Great Video
Incredible acting Fred
Thanks, Steve!
This is hilarious, will be sharing at our next team meeting! Training and attitude is everything.
OH my GOODNESS!!! This is the funniest thing ever!!! I shared this video with the team this morning at our huddle – what a great way to start our day. Thanks for sharing Fred!!
That’s what it’s there for, Cindy! Glad your team enjoyed it!
AWESOME! Not sure if “these parts” (South Carolina) would understand that humor, but I’m gonna try some of these, for sure! Loved it!
Alicia, I’m always surprised who gets the joke and who doesn’t. But the team seems to love this video!