My Video for TBSE this Year

This is the video I showed at TBSE 2013 this year, demonstrating how things can go awry at the front desk when training is lacking and attitude isn’t.

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15 thoughts on “My Video for TBSE this Year

  1. Oh Fred, you are so funny! I think you should probably keep your day job though, receptionist doesn’t suit you. 😉 This stuff does happen. I am a firm believer in the notion that it’s not what we say it’s how we say it. Great video!

  2. OH my GOODNESS!!! This is the funniest thing ever!!! I shared this video with the team this morning at our huddle – what a great way to start our day. Thanks for sharing Fred!!

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